Order reports help you to have all the information about your bookings. Here you can get all the information about each particular order or monitor statistics of your company. Order report remains the most extended tool to resolve dispute cases with clients because it gives you time and location of the driver while providing the service. To make your navigation through the report below you have description of every data on the report.

Order ID
Unique identification number of the order generated by the system

Created at
Date and time of order creation. At this very moment the order is submitted to the system and dispatched between drivers

Author ID
Unique identification number of the person/facility used to create an order. It can be id of the: a) Passenger; b) Dispatcher; c) Webdesk; d) 1-click Taxi Button; f) Third party system integrated with TaxiStartup

Order source
Facility used for order creation. It can be: a) PassengerApp; b) DispatchPanel; c)WebPanel (orders created with One-click taxi button have dispatch panel order source)

Bundle
Bundle identifier is the namespace of the app used to create an order. It can be: a) ios.passenger.yourbundle; b) android.passenger.yourbundle; c) web.dispatcher; d) api.dispatch.v1.2664e0df-93f5-4b41-83cf-01dd381c11e0 (One-click taxi button); e) web.passenger.yourbundle (webdesk)

Requested vehicle type
Service type the client booked. Remember that passenger always pays for the service type ordered, not the one he/she finally received

Requested pickup
Time and date when the customer wants to receive a service. It can be ASAP or pre-booking. In pre-booking case a date and time of the order is provided

Origin type
A way the author of the order chose pick up location. It can be: a) PointOnMap (location is set by the pin on the map); b) AddressPoint (order author inserted address); c) Location (location of the client provided by the GPS automatically)

Origin location
GPS coordinates of the pick up location

Origin address
Address of the pick up location

Destination type
This column notifies if author of the booking provided drop off location. The cell can have two values: a) AddressPoint (author made booking with drop off point); b) blank (author made booking without drop off location)

Destination location
GPS coordinates of the drop off location provided

Destination address
Address of the drop off location provided

Dropoff type
Dropoff location
GPS coordinates of the point where the order finishes

Dropoff address
Address of the location where the order finishes

Order notes
A note the client or dispatcher left to the driver while creating the order

Passengers number
Number of seats that should be available in the cab for this order. Dispatchers only can insert this information

Passenger id
Unique identification number of the client who asks a service

Passenger name
Name of the client who orders the service

Passenger email
Email of the client who orders the service

Passenger phone
Phone number of the client who orders the service

Dispatcher id
Unique identification number of the dispatcher who creates the order. In case dispatcher has not been an author of the order, the cell remains blank

Dispatcher name
In case dispatcher has not been an author of the order, the cell remains blank

Dispatcher email
In case dispatcher has not been an author of the order, the cell remains blank

Dispatcher phone
In case dispatcher has not been an author of the order, the cell remains blank

Driver id
Unique identification number of the driver who accept the order. In case the order is cancelled before accepted by any driver or no driver takes the ride, the cell remains blank

Driver name
In case the order is cancelled before accepted by any driver or no driver takes the ride, the cell remains blank

Driver email
In case the order is cancelled before accepted by any driver or no driver takes the ride, the cell remains blank

Driver phone
In case the order is cancelled before accepted by any driver or no driver takes the ride, the cell remains blank

Vehicle type
Main channel of the driver. It is can be different from the F column (Requested vehicle type) if allowed in the service type settings

Vehicle plate number
In case the order is cancelled before accepted by any driver or no driver takes the ride, the cell remains blank

Vehicle board number
In case the order is cancelled before accepted by any driver or no driver takes the ride, the cell remains blank

Estimation time
Estimated time of the driver's arrival to the client. System calculates this value and shows to the driver before he accepts the trip. After driver takes the job, estimatted time of arrival will be showed to the passenger. This indicator decides on passenger or driver cancellation fee application

Estimation distance
Estimated distance from the driver's location to the client. This value is calculated by the system and showed to the driver before he accepts the trip

Offer#
Number of times the system makes an offer to the drivers. This is a number of so-called green cards

Reject#
How many drivers reject the offer. Reject of the offer does not imply driver cancellation fee

Total bid#
Number of times drivers and dispatchers bid for the order

Driver bid#
Number of times drivers bid for the order

Dispatcher bid#
Number of times dispatcher bid for the order

Order status
Final status of the order or simply what happens with the order. It can be: a) CancelledDecidedNotToGo (client manually cancels the order except no taxi cases); b) CancelledByDriver; c) CancelledByDispatcher; d) CancelledSearchExceeded (appears when during 3 minutes after creation no driver accepted the trip); f) FinishedPaid; g) FinishedUnpaid

UnpaidReason
This cell gives more details about FinishedUnpaid (column AO) orders. Driver chooses a reason at the end of the ride. It can be: a) WrongPrice; b) NoFunds

Trip distance
Length of the trip made. This value is essential for calculation of the order total for regular rates if calculation is auto

Trip time
Duration of the trip made. This value is essential for calculation of the order total for regular and hourly rates if calculation is auto

Trip cost
Cost of the trip in the currency of the company panel. It is based on the major parameters for a rate cost calculation. Trip cost does not include extra cost which driver can add at the end of the ride

Extra cost
Extra fee the driver adds to the trip cost at the end of the ride

Total cost
A sum of the trip cost (column AS) and extra cost (column AT). This is a final price charged from the client at the end of the ride

Coupon discount
Value of the coupon used for the trip

Final cost
Cost of the trip with coupon discount

Payment method
It can be: a) Cash; b) Terminal; c) CreditCard

Payment card
Last four numbers of the credit card used for the payment

Payment errors
Information about reason of the unsuccessful credit card payment

Rating by driver
Here you have information about the driver rating his ride

Rating by passenger

Here you have information about your driver ratings

Started at
Exact time when driver accepts the order

Started location
GPS coordinates of the location where driver accepts the trip

Arrived at
Exact time when driver presses "arrived" to the pick up location

Arrived location
GPS coordinates of the location where driver presses "arrived" at the pick up location

Loaded at
Exact time when driver presses "start a ride" to the drop off location

Loaded location
GPS coordinates of the location where driver presses "start a ride" to the pick up point

Finished at
Exact time when driver presses "Finish" at the drop location

Finished location GPS coordinates of the location where driver presses "Finish" at the drop off point

Closed at
Time when the order was finilised by driver

Closed location
GPS coordinates of the location where the order was closed at

Service space
It can be: a) PRODUCTION; b) DEMO

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