Frequently operators need to perform multiple manipulations from dispatch panel to ensure successful order processing. Among others are:

-assign a driver

-edit order details

-duplicate a trip

-cancel order 

Here is a guide to managing orders from dispatch panel:

1. Order source : PASSENGER APP and WEB DESK

For all orders generated via passenger app and web desk an operator  

is authorised to:

- select “Assign to me” and manually remove or change the driver

-"Cancel order" once the driver choses" Start a ride".

is NOT authorised to:

-update passenger details

-update pick-up and drop-off locations

-change the driver when order status is “On a Ride”

2. Order source : DISPATCH PANEL

For all orders generated via dispatch panel an operator with unlimited access can:

-see orders of other operators

-press “Assign to me” and handle orders of other operators

-edit driver details 

-edit passenger details (only if the order is created by this operator)

-edit pick-up and drop-off (only if the order is created by this operator)

-cancel the order at any stage (only if the order is created by this operator)

-duplicate order of any operator at any stage of the order even when it has been cancelled by driver

Mind that operators with limited dispatch access do not see orders of other operators! 

“EDIT” FUNCTIONALITY

Order edit may result in 2 processes depending on which order data has been changed:

1. RESTART

Driver search for the order will restart if an operator edits details that affect major characteristics of an order such as:

-driver (if the order has been accepted)

-pick-up

-service type 

-options

-etc.

The system will restart the order to find a new driver that fits new characteristics as per  intelligent queue algorithm. 

2. UPDATE

Current order will be updated without the new driver search if an operator edits such characteristics as:

-driver (if the order has not been accepted yet)

-passenger info 

-drop-off location

-notes

TRAVELERS' ORDERS IN YOUR DISPATCH PANEL

Your passengers can order a taxi when travelling to other places where TaxiStartup clients are working. 

For example, if two companies in Paris “provide service to travelers”, their operators will see orders made by travelers via the apps of other companies in their panel. A dispatcher who will “assign to me” such an order first, will get it for his/her company. From this moment another company will still see this order in their dispatch, however it will not be able to assign it to its own drivers.

Learn more on cancelling orders and duplicating them.

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