Now, shift your attention to the “fee window” at the left bottom corner of the rate page. Let’s see when and how each fee is applied should a certain value be set in a fee box.

Charge a booking fee

The system charges a passenger with a booking fee when driver accepts the ride. It is possible to take the fee only from a credit/debit card. Booking fee always goes from passenger’s default credit card onto the company’s merchant account. Please note that in “no driver found” cases a booking fee will not be charged. If passenger linked no credit/debit card to the account nothing will be charged either.

Be careful, booking fee is a hidden charge

Booking fee data is visible only in service types tab of your company panel. You can check the fee charges in the payment report. Neither driver nor passenger will see booking fee information in trip summaries and their apps at any time.

Charge client with a cancellation fee

System takes this fee from the passengers who cancel the order after its acceptance by the driver. Cancellation fee also applies in situations when passenger does not appear and driver selects “no passenger” 5 minutes after arrival as well. The charge does not apply if a passenger cancels the trip when driver is late for more than 3 minutes and distance from driver to pick up/passenger location is more than 200 meters.

Algorithm charges cancellation fee from client’s default credit card linked to his profile. The fee goes on taxi company merchant account. Fee registers as a payment against passenger’s account if credit card transaction is successful. If transaction fails due to some reason cancellation fee is not charged in any other way.

Charge a driver with a cancellation fee

The fee applies to the cases when driver cancels after accepting a job. The system will charge the driver when passenger cancels order informing that there is no taxi. No taxi situation means that driver delays for more than 3 minutes after estimated time of arrival (pickup time for pre-orders) and is farther than 200 meters from pickup/passenger location.

Driver cancellation fee is taken from the driver’s balance. Fee is registered as a transaction against driver’s account. System makes no credit card transaction.

Now you are fully equipped with the knowledge of fee configuration for your company.

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