Each taxi company has rush hours when demand exceeds supply. Allowing one service type to receive orders of another helps to pass such situations smoothly. That is why we developed this option for our customers.
How to set up
To allow service type A to receive orders of the service type B you need to proceed to the company panel >> service types >> service type B >> “these vehicle classes can receive jobs on this rate” >> choose service type A. So if you want for Business service type to receive orders of the Economy, go to the Economy service type and allow Business to work on the rate.
How it works
Let’s allow business service type to receive jobs on the Economy rate. Once passenger orders Economy cab, first of all the system checks if the there are any available taxis on this rate in the area. As we can see on the picture, two Economy cars are busy and one is available. So the order goes first to the Economy (green car on the map). In case the Economy driver does not take the job and no other taxis on this service are available in the area, the closest free(green) Business car will get the job.
How much the client will pay
Passenger always pays for the service type ordered, not the one he/she finally received. Once a Business driver accepts the order, the system will introduce him to the client as an Economy driver. The passenger will pay for this ride according to the economy fares. We do not advise to enable the option “these vehicle classes can receive jobs on this rate” for the services with higher level.
Can my driver reject offer of another service type?
Yes, definitely. Once the the system offers an order to the driver, on the top of the screen it will show a name of the service the client asked. So if the driver accepts the order, he agrees with its fares as well.